Frequently Asked Questions

ORDERING Q: How do I place an order? A: Browse, add to cart, sign in, choose a delivery address, then pay with Paystack or Flutterwave. You'll get a receipt by email. Q: Can I order from multiple vendors at once? A: Yes — your cart can span vendors. Checkout creates one Order (your receipt) and one Sub-Order per vendor (so each vendor sees only their items). DELIVERY Q: How fast is delivery? A: Lagos: same-day to next-day. Other state capitals: 2–4 working days. Smaller towns: 3–7 working days, depending on whether a collection centre is nearby. Q: How can I track my order? A: Sign in, go to Orders, and click the order number. Each sub-order shows its current status and (where applicable) a courier tracking number. PAYMENTS Q: Is my money safe? A: Yes. Every payment is held in escrow and only released to the vendor after you confirm delivery or after the escrow window closes without a dispute. Q: What if the product is wrong / damaged? A: Open a dispute from the order page within the escrow window. Our support team will mediate and, if upheld, refund you in full. SELLING Q: How do I become a vendor? A: Sign up, click "Sell on TradeWorld", complete KYC (ID + business docs). Once approved you can publish products immediately. Q: What's the commission? A: We take a per-order commission that varies by category — typically 5–10%. Your exact rate is snapshotted onto each sub-order so historic orders never re-price.